Reference

Legal Framework Built for Your Account

We handle your account data, payment verification and withdrawal processes under strict operational standards.

Account verification standardsPayment processing safeguardsData retention policiesWithdrawal security checks
Explore the Lobby Read FAQ
kedaicash Legal Framework Built for Your Account
REACH US ANYTIME

Contact Us About Your Legal Rights

Team online

Live Chat

Open your account and start a chat from the lobby. Our team responds during business hours to questions about account policies, data requests and dispute resolution. Available seven days a week.

Email Support

Send us a message at [email protected] with your account details and query. We reply within 24 hours for legal inquiries, data deletion requests and account access issues.

Account Settings

Navigate to Settings > Legal & Privacy inside your account to view our full policy, download your data or request changes to your stored personal information at any time.

HOW WE PROTECT YOU

Security and Data Handling Inside kedaicash

Deposit Verification

Every deposit through DANA, OVO, GoPay or QRIS is cross-checked against your registered payment method. We confirm the amount, timestamp and sender before crediting your wallet. Mismatched deposits are held pending manual review by our compliance team.

Password & Session Security

Your login password is encrypted and never stored in plain text. Session tokens expire after 30 minutes of inactivity on mobile and 60 minutes on desktop. You can log out from all devices instantly via Account Settings.

Data Retention

We keep your account data for the life of your account plus six months after closure. Transaction logs are retained for seven years to meet legal requirements. You can request early deletion of non-essential personal data anytime.

Withdrawal Verification

Before we process any cash-out, we confirm your identity, check your account balance and verify the destination payment method matches your registered account. Withdrawals to new payment methods require a 24-hour waiting period.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and measure how you use the lobby. Non-essential tracking cookies are optional; you can disable them in your browser settings at any time without losing account access.

Request Your Data

Contact [email protected] with the subject 'Data Access Request' and include your account ID. We'll compile your personal data, deposit history and session logs within 14 days in a downloadable format.

Frequently Asked Questions About Our Legal Policies

Your data is kept for six months after closure in case you need to recover transaction records or dispute a payment. After six months, we delete non-essential personal information. Transaction logs for seven years are retained for legal compliance. You can request accelerated deletion by emailing [email protected].

We match your withdrawal destination to your registered payment method. For first-time withdrawals or changes to your payment details, we require a 24-hour hold while we confirm your identity matches our records. This protects both you and your account from unauthorized access.

Yes. Open a ticket in your account under Help > Disputes, or email [email protected] with your transaction ID and account number. We investigate within 48 hours and work with DANA, OVO, GoPay or QRIS to resolve payment discrepancies.

Your account data, deposit records and session logs are encrypted and stored on secure servers. We do not share your data with third parties unless required by local law or you give explicit consent. Your payment method details are never logged or accessible to our support team.

Verified withdrawals to DANA, OVO, GoPay or QRIS usually clear within 1–2 hours. First-time withdrawals or changes to your registered payment method are held for 24 hours pending identity confirmation, then processed the next business day.

You can update your name, email and phone number directly in Account Settings > Profile. To delete data beyond what's legally required, email [email protected] with 'Data Deletion Request' in the subject. We'll confirm what can be removed within 14 days.

Change your password immediately and contact our support team via live chat or [email protected]. We'll review your session history, freeze suspicious transactions and help you regain control. All sessions can be logged out from Account Settings instantly.

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