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How We Keep Your Privacy Safe on kedaicash

When you open an account with us, your personal data — from your deposit via DANA, OVO, GoPay or QRIS to your account activity — stays protected by…

Account security firstReal data encryptionClear, no hidden rules
kedaicash How We Keep Your Privacy Safe on kedaicash
GET IN TOUCH

Contact Us About Your Privacy

Team online

Live Chat Support

Reach our team in the account menu under Help. We respond to privacy questions and data requests within two hours during operating hours, seven days a week.

Email Our Privacy Team

Send a request to [email protected] with your account email and what you'd like to know. We confirm receipt within 24 hours and respond fully within five business days.

Account Settings

View or update your personal details directly in Settings > Profile. You can change your phone number, email or linked bank account anytime without closing your account.

HOW WE PROTECT YOU

Data Security and Your Rights on kedaicash

Encryption Standard

All transactions and login sessions use 256-bit SSL encryption. Your password never travels unencrypted, and we hash it on our servers so even our team cannot read it.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see how you use our lobby. You can disable non-essential cookies in your browser; essential ones are needed for account access.

Account Access

You can download a full copy of your personal data anytime by going to Settings > Privacy > Export My Data. The file includes your profile, transaction history and all linked payment methods.

Data Retention

Active account data stays on our systems while you play. If you close your account, we keep billing and transaction records for five years for compliance, then delete the rest.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), our bank partner for settlements, and legal authorities where the law requires it. We never sell your details.

Update or Delete

Request a correction or deletion of any personal detail by emailing [email protected]. We review your request within five days and complete it unless we must keep the record for legal reasons.

Your Privacy Questions Answered

No. We never sell, rent or trade your personal information. We share deposit and withdrawal data only with payment processors like DANA, OVO, GoPay and QRIS so they can complete your transactions, and with our bank for settlement reporting.

Your bank account details are encrypted with 256-bit SSL and stored on isolated servers accessible only by authorised staff. Deposits and withdrawals happen directly through DANA, OVO, GoPay or QRIS; we never hold your full account credentials.

Yes. Access your personal data anytime from any city in Indonesia by logging into your account and going to Settings > Privacy > Export My Data. The export includes everything we hold about you, available instantly.

Your account profile and gaming history are deleted after 30 days of closure. We keep transaction records and payment details for five years to meet financial regulations, then remove them unless local law requires longer retention.

Email [email protected] or use our live chat support available seven days a week in the Help menu. For urgent issues, message our support team directly from your account and we'll escalate to our privacy officer within two hours.

We use session cookies to keep you logged in and essential service cookies for account security. We also use analytics cookies to see how you move through our lobby. You can turn off non-essential cookies in your browser settings anytime.

We keep transaction records for five years after your account closes, as required by Indonesian financial regulations. Active accounts retain full history while open. You can request older records be deleted by contacting [email protected].